Apex Education is committed to treating every learner fairly. If you are unhappy with our service, or you disagree with an assessment decision, the policies below explain what to do, who to contact and how long each step takes.
Complaints Policy
Use this if you are unhappy with our teaching, support, communication, administration or the conduct of our staff. Anyone can complain, including learners, applicants, employers and parents.
Appeals Policy
Use this if you disagree with an assessment result, an internal quality assurance decision, or a decision on reasonable adjustments, special consideration or recognition of prior learning.
How to contact us
- Complaints and formal appeals: admin@apexeducation.com.tr
- Questions about assessment feedback: academics@apexeducation.com.tr
Enrolled learners can find all other centre policies in the Apex Learning Management System. Other policies are available on request.