Terms and Conditions
Last updated: 29 September 2026
1. About us
These Terms and Conditions apply to all learners who apply to or enrol with Apex Eğitim Danışmanlığı Ltd. Şti. (“Apex Education”, “we”, “us”), registered in Türkiye (Mersis No: 0071105384500001), Yeniçağ Mah. Ragıp Tüzün Cad. Alemdar İş Merkezi No: 136, İç Kapı No: 97, Yenimahalle/Ankara, Türkiye.
By submitting an enrolment application, you confirm that you have read and agree to these Terms and to our Privacy Policy.
2. Programmes and delivery
Apex Education offers British vocational qualifications and professional training, delivered online through our approved delivery partners. Qualifications are awarded by recognised awarding organisations (such as Qualifi, OTHM, Gatehouse Awards and Pearson). Certificates are issued by the awarding organisation, not by Apex Education.
3. Application and admission
- Submitting an application does not guarantee admission.
- Admission depends on meeting the entry requirements of the chosen qualification, including evidence of prior learning and English language proficiency where required.
- Applicants without evidence of English proficiency may be asked to complete the Apex Education English Assessment.
- You must provide true, complete and accurate information and genuine documents. False information or documents will result in the application or enrolment being cancelled without refund.
- Your enrolment is confirmed only when you receive written confirmation from us by email.
4. Fees and payment
- Course fees are confirmed in writing before enrolment.
- Fees include awarding organisation registration fees unless we state otherwise in writing.
- Fees may be paid in full before the start of the programme, or in instalments agreed in writing with Apex Education.
- If you pay in instalments, all payments must be made by the agreed dates. If payments are overdue, we may suspend access to learning materials, assessment and tutor support, and we will not request certification from the awarding organisation until all fees are paid in full.
5. Cancellations and refunds
- You may cancel your enrolment within 14 days of receiving your enrolment confirmation and receive a full refund, provided you have not yet been registered with the awarding organisation.
- Once you have been registered with the awarding organisation, or after the 14-day period, fees are non-refundable.
- If Apex Education cancels a programme before it starts, you will receive a full refund of any fees paid.
- Refunds are made to the original payment method within 30 days of approval.
- Cancellation requests must be sent by email to admin@apexeducation.com.tr.
6. Completing your qualification
- To achieve your qualification, you must complete the required learning hours (Guided Learning Hours, GLH, and Total Qualification Time, TQT) and successfully pass all required assessments, as set by the awarding organisation.
- You must complete your qualification within the registration period allowed by the awarding organisation. If your registration expires, re-registration fees may apply.
- Certificates are issued by the awarding organisation after successful completion, internal and external quality assurance, and full payment of fees.
7. Learner responsibilities
You agree to:
- engage with your programme and submit assessments by the agreed deadlines
- submit only your own work
- communicate respectfully with staff, tutors and other learners
- keep your login details secure and not share learning materials without permission
8. Academic integrity
Plagiarism, copying, use of unauthorised AI-generated content, impersonation or any other form of malpractice will be investigated under our Malpractice and Maladministration Policy and may be reported to the awarding organisation. Proven malpractice may result in withdrawal from the programme without refund and loss of certification.
9. Appeals and complaints
You may appeal an assessment decision or make a complaint under our Appeals Policy and Complaints Policy, available on our Learner Policies page, or on request from admin@apexeducation.com.tr. If you remain unsatisfied after our internal process, you may contact the relevant awarding organisation.
10. Recruitment agents
If you applied through an agent, the agent acts on your behalf in the application process. Apex Education is responsible only for commitments confirmed in writing by Apex Education.
11. Changes to programmes
We may make reasonable changes to programme content, tutors or delivery arrangements, for example to meet awarding organisation requirements. We will inform you of any significant changes.
12. Limitation of liability
Apex Education is not responsible for delays or failures caused by events outside our reasonable control, including decisions of awarding organisations, partner universities or government authorities. Progression to university programmes depends on the admission decisions of those universities.
13. Governing law
These Terms are governed by the laws of the Republic of Türkiye. Any disputes will be subject to the jurisdiction of the courts of Ankara.
14. Contact us
Email: admin@apexeducation.com.tr
Website: www.apexeducation.com.tr